To our loyal U.S. Fragbuy family,

In light of recent political changes with respect to tariffs, we’re reaching out with an important update about your fragrance journey with us.

Starting August 27th, Fragrancebuy will no longer be able to ship directly to the United States due to updated U.S. import regulations, specifically the removal of the $800 de minimis exemption. But don’t worry—we’ve got a plan to keep your experience just as smooth, if not better.

Meet FragFlex – Our New U.S. Home for Fragrance Deals

To continue offering the world’s best fragrance deals without customs delays, surprise tariffs, or minimum order requirements, our very own FragBuy team will now operate FragFlex—a dedicated, fully compliant U.S. platform built just for you.

This is more than just a new name—it’s the same friendly faces, same customer service reps, same buyers, and same fragrance passion you know from FragBuy… now tailored for faster, tariff-free U.S. shipping.

Think of it as FragBuy expanding its footprint—and FragFlex is your new local store.

Why the Switch?

Recent regulation changes prevent us from using the previous import structure to ship directly from Fragrancebuy Canada into the U.S.

Rather than letting this compromise your experience, we’re transitioning all U.S. orders to FragFlex—ensuring no duties, no border holdups, and no $800 minimum requirements.

That's right, no more $800 limit when shipping to the U.S.!

What You’ll Love About FragFlex

This isn’t just a move—it’s an upgrade. Here’s what’s waiting for you:

• ✅ Faster U.S. shipping — no customs delays or surprise fees/tariffs.
• ✅ Free shipping on all orders over $149
• ✅ No $800 USD minimum order requirement (starting August 29th) 
• ✅ An enhanced loyalty program with more perks and flexibility
• ✅ The same fragrances, same management, and the exact same FragBuy team running the show

What Happens to My Loyalty Account?

We know how much our customers value their loyalty sprays and VIP status — and we do too!

 

To make sure you don’t lose any of your hard-earned benefits, we’ll be mapping your entire loyalty profile from Fragrancebuy to FragFlex, including:

 

• ✅ Your total sprays
• ✅ Your current VIP tier (tier names will change on FragFlex but your status level will remain the same)
• ✅ Any unlocked rewards

 

VIP Tier Name Changes:

While your tier level will remain exactly the same, the names will be updated to match FragFlex’s program:

• Eau Fresh → Frag Admirer

• Eau Collector → Frag Lover

• Eau Addict → Frag Flexer

👉 What you need to do:

 

All you need to do is create your FragFlex account by August 25th — that’s it!
We’ll take care of transferring all your loyalty data seamlessly.

 

⚠️You won’t see your sprays, rewards, or VIP tier immediately, but don’t worry — once the migration is complete, your updated balance will automatically appear in your FragFlex account.

 

Create My FragFlex Account

 

Loyalty Program Updates

FragBuy Crew - Eau Influencer Tier Update

We were planning to launch the highly anticipated Eau Influencer VIP tier on September 1st. However, due to the platform migration, we’re temporarily putting this launch on hold.

We want to ensure a smooth and seamless transition before rolling out this exciting new tier—stay tuned!

What’s Still Coming September 1st at FragranceBuy & FragFlex?

The good news? Even as we pause the Eau Influencer Tier launch, several exciting loyalty upgrades are still going live as planned on September 1st—and they’re all about giving you more value for your sprays!

✔️Free Shipping on Orders Over $149

Our most requested feature is finally here! Enjoy stackable free shipping on all orders over $149—yes, it works with discount codes too.

✔️New Ways to Earn & Redeem Sprays

We’re expanding how you can use your sprays with more flexibility and fun:

• ➡️500 sprays = 3 free fragrance samples

Samples will be selected at random from our curated collection.

• ➡️Donate sprays to charity:

Every 100 sprays you donate = $1 contributed to a good cause. Fragrance with heart.

• ➡️Final Goodbye Collection Bonus:

Earn 100 bonus sprays on every purchase from our Final Goodbye Collection—while supplies last.

👉 Final Goodbye Collection

Our Commitment to You

Change can be exciting—and we’re still the same team you know and trust. Same people, same passion, same exceptional service.

Our move to FragFlex is all about making your fragrance journey even better—faster, smoother shipping, zero regulatory hassles, and the same amazing scents and service you’ve always loved.

Thank you for standing with us. We’re thrilled to welcome you to FragFlex and can’t wait for you to experience what’s next.