Welcome to the FRAGBUY CREW

Once you've accumulated some hard-earned sprays, you'll be able to spend them in several ways.
Note: The FragBuyCrew is changing August 1st!
Read the blog here

  • Eau 'Fresh'

    0 - 999 sprays earned

    1 spray for every $1 spent

  • Eau 'Collector'

    1000 - 4999 sprays earned

    5x Free shipping coupons Early access to special promos and freebie events 100 bonus sprays 2 sprays for every $1 spent

  • Eau 'Addict'

    5000 sprays earned

    1x Free $25 gift card Early access to special promos and freebie events Exclusive invitation to power redemptions and secret promo days 2x Free 10% coupons 200 bonus sprays 3 sprays for every $1 spent 30% off decants at perfUUm.com

All crew members start off in the 'Eau Fresh' VIP designation. As you earn more sprays (i.e. points), you move up the ranks to higher VIP tier status. We also reward you with exclusive perks like coupons and gift cards when you reach each milestone!

Join the Loyalty Program

Points = Sprays

Ways to Earn Points:

  • 100 Sprays

    Sign up for SMS updates

  • 100 Sprays

    Join the crew (Minimum 1 order)

  • 50 Sprays

    On your Birthday

  • 15 Sprays

    For sharing on X

  • 10 Sprays

    For liking on Facebook

  • 10 Sprays

    For sharing on Facebook

  • 10 Sprays

    For following on X

  • 10 Sprays

    For following on Instagram

Invite a Friend

We know you love our stellar service and the best compliment possible is nothing more than a referral! Now, get rewarded for all the word-of-mouth exercise you've been doing!

Simply invite your friends (who currently don't have an account) to our store and we will instantly reward them with a $5 coupon for their first purchase. Then we'll top up your account with a bonus 250 sprays once they complete their purchase! It's our way of saying thanks for being a FragBuy Crew Member!

It's a win-win for everybody!

Ways to Spend Points

Once you've accumulated some hard-earned sprays, you'll be able to spend them in several ways. Here is a list of how you can redeem coupons with your loyalty sprays (Please note redemption values are in Canadian currency).

  • $5 Off Coupon

    For a 150 sprays

  • 10% Coupon

    For 500 sprays

  • Free Shipping Over $99

    For 100 sprays

Join the Loyalty Program

FAQ

How do I spend my sprays (i.e. points)?

Click on the "FRAGBUY CREW" loader tab. Then click on "Ways to Redeem" in the widget. You can spend your sprays by clicking on "View" next to the reward you want to claim. Kindly note, redemptions cannot be undone so choose your redemptions carefully. Sprays do not have cash value and cannot be sold or transferred. Please note, free shipping coupon redemptions cannot be used on any priority express shipping methods, as these shipments incur separate express charges payable directly to the courier. Your order must be above $99 to qualify for free shipping using coupons or perks redeemed through the program.

How much does it cost to join?

Our loyalty program is totally free! Its our way of thanking you for being an awesome customer and joining the crew!

Can coupons be combined?

Unfortunately coupons cannot be combined. Only one coupon code can be applied per order. However gift cards and coupon codes CAN be stacked in a single order.

Do tier perks repeat?

Unfortunately coupons cannot be combined. Only one coupon code can be applied per order. However gift cards and coupon codes CAN be stacked in a single order.

I don't see my spray balance updating. I didn't get sprays for a gift card purchase. What's going on?

Please allow 10 minutes for the spray balance to update. If there are still issues simply email us and we would be happy to help. :) Also please ensure the sprays you are expecting are for physical products as sprays are NOT allocated for digital gift card purchases. The recipient who uses the gift card itself would get sprays once the gift card is utilized in a subsequent order.

Do I get sprays for old purchases?

Unfortunately sprays can only be accumulated for purchases after our loyalty program launch date of May 19th 2017. Sprays are automatically accrued for product purchases (excluding shipping and taxes) after this date provided you were registered in the program prior to placing the order. You will only earn points on orders placed after you have created a store account. Sprays cannot be added retroactively. Although a redemption cannot be reversed (we are unable to top up sprays on an accidental redemption), we would be happy to upgrade redeemed coupon codes to other redemption types. For any assistance you may email us at [email protected] and we'd be happy to assist.

Do I need to create a new account?

Nope. If you already have an enabled Fragrancebuy store account you are automatically enrolled into the loyalty program. Simply click on "/LOG IN"/ within the FRAGBUYCREW widget (do not click "/create a new store account"/) and we'll preload everything else in the loader for you. If your account was not setup correctly on our store or if you have any trouble logging in, simply send us an email and our customer service team would be happy to activate it and get you on you way to start earning! Click here to view the terms and conditions of our loyalty program.

Will I get downgraded to lower VIP Tiers if I spend my points?

Absolutely not! Your VIP status is evergreen and is determined by your accumulated spray earnings and not by your points balance. We encourage you to earn and redeem your hard-earned sprays frequently. Its always uphill within the FragBuyCrew program! :)

Which currency are redemptions made in?

As we are a Canadian company, and since ultimately the checkout is in Canadian dollars, kindly note redemptions are in Canadian funds.

Do my sprays expire?

Sprays will expire after 6 months of earning or redemption inactivity in the Rewards program. However, as long as you place an order or make a simple coupon redemption within 6 months, your points will remain in your account. The expiration date would simply reset to another 6 months thereafter. Coupons, once redeemed, will NOT expire (unless specified during Power Redemption events). VIP Status remains evergreen and never expires (its always uphill with the FragBuyCrew). Don't worry, we'll send you reminders a month before (in case you forget) to allow you the chance to reset the clock another 6 months via a simple coupon redemption or order. 😊

Where can I get further information about the terms and conditions of the program?

You can learn more by visiting here

I live in Europe/UK. So am I eligible for the program?

Our FragBuyCrew loyalty program is available to all customers, including those in the UK and Europe!

Please note that while you can earn and redeem points, free shipping rewards are currently not applicable to international (EU/UK) orders due to shipping cost constraints.

We’re working on expanding these benefits in the future and appreciate your understanding!