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Frequently Asked Questions (Faqs)

Are you really Canadian?

Yes, Fragrancebuy is proudly 100% Canadian owned and operated. This means we ship from Canada directly to you. This entails significant benefits for our customers which include the following:

 

  • No duties, no brokerage fees, no customs, NO foreign exchange surprises: what you see is what you pay

 

  • We mandate and pay for signature service (an added premium at no extra cost). Hence, we don't leave your parcel out in the Canadian weather. It is delivered to somebody at home or taken to the carrier outlet to be picked up

 

  • Unlike other companies, we actively carry the inventory we sell in-house. Hence, everything is physically in stock and ready to ship

 

  • You are supporting a Canadian company and keeping your Canadian dollars at home

 

Why are your prices so low? How can you sell so cheap?

For over two decades, our parent division has serviced the Canadian wholesale industry. Due to changing economic conditions, we now have come out to service the end consumer. This means the BEST bargains, lowest prices in Canada to the consumer at true wholesale prices. Moreover, we wanted to bring the comfort of a warehouse sale directly to consumers.

 

No lineups. Warehouse prices. 100% authentic fragrances. Online convenience.

 

Welcome to the revolution in online fragrance shopping.

 

What is a tester, boxed and gift set variant?

Tester: The tester comes without the fancy packaging (usually in a plain white box) and often without a cap (unless mentioned otherwise). For personal use, testers are a fantastic cost-saving alternative over the boxed goods, which are in contrast sealed and more presentable as gifts. The testers are unused and their concentration is exactly the same as the sealed box variant.


Gift Sets: Gift sets are packages which include the fragrance along with additional bonus items, which may be a shower gel, after shave, bag, etc. They are perfect to give as gifts due to their lavish presentation and bonus accessories.


Boxed Variants: These are simply the boxed variant of the fragrance, which means they are exactly the same packaging as you would find at the department store. Boxed variants are always sprays unless specified, or if the manufacturer by default does not produce it.

 

Are your products authentic and original?

Fragrancebuy is proud to showcase a 100% Genuine Product Guarantee: We don't play around with our reputation

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, Fragrancebuy takes it serious. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We welcome you to read up about us on fragrance forums, read reviews and most importantly visit and join our growing Facebook community of thousands of followers, all of whom can attest to the quality of our service and originality of our products. Moreover, we have worry-free 14-day Refund Policy. If you ever feel your purchase isn't on par with the excellence it deserves to be, simply contact us and we will ensure the matter is resolved. Your satisfaction is our utmost priority and when you buy with Fragrancebuy, you can buy with confidence knowing you are getting the best product at the lowest possible price.