Shipping & Refund Policy
All of our products are 100% authentic, guaranteed. We do not sell knock-offs nor imitations.
Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. If for any reason our customer service fails to meet your expectations, contact us and we will ensure your concern is resolved.
Shipping Cost + Time
We are pleased to announce our partnership with Canada Post, allowing us to serve you better and optimize your on-line warehouse sale shopping experience. The below schedule outlines delivery time and costs for shipping.
All orders are PROCESSED within 48 hours.
- Ontario - $8.65, delivered within 2-3 business days
- Quebec - $10, delivered within 2-3 business days
- Newfoundland/Nova Scotia/PEI - $12.95, delivered within 5-7 business days
- New Brunswick / Manitoba / Saskatchewan / Alberta / BC - $12.95, delivered within 6-7 business days, excl. rural areas
- NT/NU/Yukon - $15, delivered within 14 business days
- Group Buying (5pc+)- FREE
For a limited time only, group buying (buying 5 SKUs or more) makes you eligible for FREE SHIPPING!
...its just another way Fragrance Buy has made your smart fragrance shopping even easier!
Please note: We do not offer a local pickup option for orders, at this time.
FREE Signature Service Over $99
We mandate and pay for signature service for orders over $99 (an added premium at no extra cost). Hence, we don't leave your parcel out in the Canadian weather. It is delivered to somebody at home or taken to the local carrier outlet to be picked up.
Canada Post will make 1 delivery attempt to residential addresses. If you are not home, a notice will be left at your door and you must arrange to pickup the parcel at a local post office, as specified on the notice. If a failed delivery attempt is made, you must pickup the parcel at the post office within 10 business days.
Rest free, 80% of the time, the local post office is located within 2km from your home residence.
If your parcel is not picked up within 10 days, it will be returned to FragranceBuy. We will at that time refund your purchase LESS the shipping cost.
"My Order Hasn't Reached"
You will receive an e-mail confirmation once your order has shipped with full tracking information. Subsequently, you should receive your shipment between 1-6 business days(excl. NT, NU, NS) of placing your order. If you do not receive your order by 6 business days, please send us an email, and we will investigate further.
In the unlikely event your product is not in stock, we will send you an email advising of the delay in shipping. At that point, you can specify if you wish to wait for the backorder or if you would like to cancel the order instead at no cost.
Our policy lasts 14 days from date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a full refund return, your item must be unused, unopened and in the same condition that you received it.* It must also be in the original packaging and contents unmodified. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You, the customer are responsible for shipping costs for returns.
*Note: per our authenticity guarantee, if you claim the product is not on par with your expectations with respect to quality after opening the package, we will i) initiate a full no-cost-to-you return ii) send the returned product for testing or back to the manufacture for examination iii) either exchange the product or issue a full refund
Attention fraudsters: We know our product. If you try to return a fake product that was purchased elsewhere, we will know and on receipt of the product, will initiate a legal process if we find the returned product was not purchased from Fragrancebuy.ca.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item returned which is not in its original condition, is damaged or missing parts for reasons not due to our error (i.e. exclusive of the authenticity guarantee) will be subject to 20% restocking fee
- Any item that is returned more than 14 days after delivery will not be refunded
- Any item returned by the courier company after failed delivery attempts will be refunded less shipping cost
- Any item for whom the billing address provided was incorrectly will be charged a 20% restocking fee
- All returns must be arranged through customer service. Products cannot be returned without a Fragrancebuy issued RMA number
If for any reason you are unhappy with the level of service you receive, we urge you to contact us and someone from our super team will strive to ensure your concern is resolved and that you are fully satisfied. Any questions/concerns/feedback are welcomed and encouraged!
Toll Free Contact Telephone #: 1-844-FRAGBUY (372-4289)
Hours of operation: Mondays-Fridays between 11:00 am to 5:00pm EST, excl. holidays
We will strive to return your inquiries within 1 business day.
Thank you for shopping at Fragrancebuy Canada.
We look forward to serving you.