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0 Free shipping when you purchase 5 items or more

Shipping & Refund Policy

All of our products are 100% authentic, guaranteed. We do not sell knock-offs nor imitations.   


Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. If for any reason our customer service fails to meet your expectations, contact us and we will ensure your concern is resolved. 

Shipping Cost + Time (Canada and USA)

We are pleased to announce our partnership with Fedex, Canada Post & USPS, allowing us to serve you better and optimize your on-line warehouse sale shopping experience. The below schedule outlines delivery time and costs for shipping.


All orders are PROCESSED within 48 hours.


  • Ontario - $8.65, delivered within 3-4 business days from shipping date (via Fedex)

  • Quebec - $9.95, delivered within 3-4 business days from shipping date (via Fedex)

  • Newfoundland/Nova Scotia/PEI - $12.95, delivered within 5-7 business days from shipping date (via Fedex)

  • New Brunswick / Manitoba / Saskatchewan / Alberta / BC - $12.95, delivered within 6-7 business days from shipping date, excl. rural areas (via Fedex)

  • NT/NU/Yukon - $15, delivered within 14 business day (via CanadaPost)

  • USA (all states) - $9.95 CAD (~$7.95 USD), delivered duty/tax free within 4-8 business days via USPS (Please keep orders below $800 or split into multiple orders a week apart). Kindly note that shipments going to the USA clear customs every Monday & Thursday night and tracking scans will go live the next morning

  • Group Buying (5pc+)- FREE (Both USA & Canada) (via Fedex/USPS)

    For a limited time only, group buying (buying 5 SKUs or more) makes you eligible for FREE SHIPPING!


    ...its just another way Fragrance Buy has made your smart fragrance shopping even easier!

     

    Please note: We do not offer a local pickup option for orders, at this time. PO Box orders & rural addresses will be auto-shipped via CanadaPost regardless of the shipping method chosen at checkout to optimize delivery service and time. A buzzer number MUST be provided for apartment deliveries.

     

    FREE Signature Service

     

    We offer free signature service for orders over $99 (an added premium at no extra cost). Hence, we don't leave your parcel out in extreme weather conditions. It is delivered to somebody at home or taken to the local carrier outlet to be picked up.


      Delivery Attempts

     

    Fedex/Canada Post/USPS will make 1 delivery attempt to residential addresses. If you are not home, the parcel will either be left at your door (if your order is less than $99) OR a notice will be left at your door to pickup the parcel at a local carrier hub or post office, as specified on the notice. If a failed delivery attempt is made, you must pickup the parcel at the carrier hub/post office within 5 business days.

     

    Rest free, 80% of the time, the local carrier hub/post office is located within 2km-10km from your home residence. 

     

    If your parcel is not picked up within 5 days, it will be returned to FragranceBuy. We will at that time refund your purchase LESS the shipping cost original paid and a 20% restocking fee will apply. USA customers will be charged an additional $7 fee for returned parcels that are not picked up.

     

    "My Order Hasn't Reached"

     

         You will receive an e-mail confirmation once your order has shipped with full tracking information. Subsequently, you should receive your shipment between 1-6 business days(excl. NT, NU, NS) of placing your order. If you do not receive your order by 6 business days, please send us an email, and we will investigate further.  

         In the unlikely event your product is not in stock, we will send you an email advising of the delay in shipping. At that point, you can specify if you wish to wait for the backorder or if you would like to cancel the order instead at no cost.

    Refund Policy

    Returns/Exchanges

     

    Our policy lasts 14 days from date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a full refund return, your item must be unused, unopened and in the same condition that you received it.*  It must also be in the original packaging and contents unmodified. To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer. You, the customer are responsible for shipping costs for returns.

     

         *Note: per our authenticity guarantee, if you claim the product is not on par with your expectations with respect to quality after opening the package, we will i) initiate a full no-cost-to-you return ii) send the returned product for testing or back to the manufacture for examination iii) either exchange the product or issue a full refund

     

         Attention fraudsters: We know our product. If you try to return a fake product that was purchased elsewhere, we will know and on receipt of the product, will initiate a legal process if we find the returned product was not purchased from Fragrancebuy.ca.

     

    There are certain situations where only partial refunds are granted: (if applicable)

     

    • Any item returned which is not in its original condition, is damaged or missing parts for reasons not due to our error (i.e. exclusive of the authenticity guarantee) will be subject to 20% restocking fee

    • Any item that is returned more than 14 days after delivery will not be refunded

    • Any item returned by the courier company after failed delivery attempts will be refunded less the shipping cost and a 20% restocking fee. USA customers will be charged a $7 fee for returns via this route

    • Any item for whom the billing address provided was incorrect or undeliverable will be charged a 20% restocking fee. USA customers will be charged a $7 fee for returns due to incomplete/wrong addresses or parcel refusals

    • All returns must be arranged through customer service. Products cannot be returned without a Fragrancebuy issued RMA number

    Questions/Concerns/Feedback

    If for any reason you are unhappy with the level of service you receive, we urge you to contact us and someone from our super team will strive to ensure your concern is resolved and that you are fully satisfied. Any questions/concerns/feedback are welcomed and encouraged!


    Toll Free Contact Telephone #: 1-844-FRAGBUY (372-4289)

    Hours of operation: Mondays-Fridays between 11:00 am to 5:00pm EST, excl. holidays

    Email: sales@fragrancebuy.ca

    We will strive to return your inquiries within 1 business day.

     

    Thank you for shopping at Fragrancebuy Canada.

    We look forward to serving you.